Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2 to 4 business days to be delivered to you and we ship within 24 hours.
• International orders take 6 to 10 business days to be delivered via National Post or DHL.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over 150€ will have free shipping to France only.
• Orders under 150€ will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• French card can pay in two times for orders over 100€ choosing Alma at checkout

Paiement en plusieurs fois avec Alma.
Si vous payez votre commande en plusieurs fois, vous acceptez les conditions générales client d'Alma. ainsi que les conditions particulières Alma pour les clients de Exotica swimwear.

No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately.

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. 

To change your delivery address, contact us by email at customerservice@exotica-swimwear.com

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.