Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2 to 4 business days to be delivered to you and we ship within 1-2 business day.
• International orders take 6 to 10 business days to be delivered via National Post, DHL , chronopost or DPD and we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over 150€ will have free shipping.
• Orders under 150€ will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• French card can pay in two times for orders over 100€ choosing Alma at checkout

Paiement en plusieurs fois avec Alma.
Si vous payez votre commande en plusieurs fois, vous acceptez les conditions générales client d'Alma. ainsi que les conditions particulières Alma pour les clients de Exotica swimwear.

Your 100% satisfaction is important for us. We offer a 3-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or we will gladly exhange the items, you will have to send it back to us and we will refund shipping upon receipt.
• Timing: we have a 3-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email customerservice@exotica-swimwear.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the return.
• If the return is approved, then it will be processed and a credit store of the amount purchased without shipping fee. You can use the credit store one year.

No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately.

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. 

To change your delivery address, contact us by email at customerservice@exotica-swimwear.com

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.