Refund & Return Policy
We will gladly accept your return for a store credit or exchange within 3 business days of delivery. Policy is Strictly Enforced.
ALL ITEMS ARE NON REFUNDABLE.
NO RETURNS: We do not accept returns, however, we’ll accept unworn, unwashed, or defective merchandise purchased on Exotica-swimwear.com for an EXCHANGE ONLY or store credit. We cannot accept exchanges for another style, all exchanges are restricted to the same Swimsuit.
-Items will only be exchanged ONCE
All coverups and accessories sales are final - no exceptions.
Exchange request must be received via email ( firstname.lastname@example.org) within 3 days of the delivery date. No exchanges will be accepted after 3 days, ABSOLUTELY no exceptions.
Once sent back to our facility a tracking confirmation number must be sent via email.
THE ADDRESS ON OUR WEBSITE IS NOT OUR RETURN ADDRESS. If any package is sent without our acknowledgment you'll be responsible to redirect the package back to you.
All swimwear must be unworn, unwashed, free of make up or deodorant stains, free of odor, sanitary liner must be in place, all tags must be attached, in it's original packaging for the exchange to be considered valid.
ALL SALE ITEMS ARE FINAL SALE, ALL BLACK FRIDAY SALES ARE FINAL SALE, which means NO REFUNDS, NO EXCHANGES. We do not accept exchanges on SALE items, which means if the price is reduced from its regular price then it is considered a sale item.
-ALL SALE ITEMS (Including Deals with promo codes) ARE FINAL SALE (No Exceptions)
-Items paid with store credit can not be exchanged.
-Only one time exchange per order.
-Claims for damaged goods or any packaging errors need to be e-mailed to us within 24 hours of delivery – email@example.com
We’re unable to process exchanges for swimwear that has been worn or are returned in a soiled condition. All swimwear must be returned in original condition, with original packaging and tags attached, with sanitary liner in place. Items that do not meet these conditions will be refused and returned to sender.
Shipping: Customer is Responsible for shipping fees to send the exchange back to ExoticaSwimwear.
Exchange Return Processing time: Once we have received your package, your exchange will be processed within 5-10 business days.
ExoticaSwimwear uses the finest quality materials available, however, we are not liable for any damage, or fading due to highly chlorinated pools, hot tubs, sand, dirt, and tanning oils deemed as not normal wear and tear, Hot tubs heavily chlorinated pools and lotions may cause yellowing or fading of a swimsuit. These are not considered defects. Due to the differences in screen resolution, actual colors may vary and are not considered a defect or misrepresentation of an item. Fabric layout and placement of prints may also vary and are not considered a defect or misrepresentation of a product. As these are high-quality products, please be sure to care for your items as instructed on the packaging. Once a swimsuit is worn, and the tags are removed, the item(s) may not be returned for any reason.
Order Changes & Cancellations: An order can only be changed or cancelled within 3 hours of it being placed and as long as it has not been shipped. Any orders for Pre-Order or Special Order Item(s) cannot be changed or cancelled. Please contact us if you need to cancel or make changes to an order.